Effective Date: August 24, 2025
Company: Praxim AI, Inc., a Delaware corporation
Contact: contact@praxim.ai
Privacy Policy: https://praxim.ai/privacy-policy
These Terms of Service ("Terms") govern your access to and use of Praxim AI, Inc.'s software and services, including the Praxim for Word Microsoft Word add-in and related websites, APIs, and hosted features (collectively, the "Service"). By installing, accessing, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree, do not use the Service.
1.1 Overview. The Service is an Office add-in and cloud service that can analyze, generate, and edit Word documents using automated systems (including AI/ML). A Praxim account and supported Microsoft 365 environment may be required.
1.2 Eligibility. You must be 18 years or older to use the Service. You represent you are not prohibited from using the Service by applicable law.
1.3 Account Security. You must provide accurate registration information, maintain the confidentiality of your credentials, and are responsible for all activity under your account. Notify us promptly of unauthorized use.
2.1 Limited License. Subject to these Terms, Praxim grants you a revocable, non-exclusive, non-transferable, limited license to install and use the add-in and access the Service solely for your internal use.
2.2 Reservation of Rights. Praxim and its licensors retain all rights, title, and interest in and to the Service, including software, models, interfaces, and all intellectual property. No implied licenses.
2.3 Feedback. If you provide suggestions or feedback, you grant Praxim a perpetual, irrevocable, worldwide, royalty-free license to use and exploit them without restriction or attribution.
3.1 Definitions. "Customer Content" means content you submit or make available to the Service (e.g., document content, uploaded/imported files, prompts, recorded audio). "Outputs" means text or other material the Service generates or returns in response to Customer Content or other inputs.
3.2 Your Rights & Responsibility. As between you and Praxim, you retain your rights in Customer Content. You represent you have all permissions needed to provide Customer Content and authorize its processing. You are solely responsible for Customer Content and your use of Outputs. You must review and independently verify all Outputs before relying on them.
3.3 Use to Provide the Service. You grant Praxim a worldwide license to host, process, transmit, display, and modify Customer Content and Outputs as necessary to operate, protect, improve, and enforce the Service, comply with law, and provide technical support and debugging. Praxim may create aggregated and/or de-identified information from Service usage and use it for analytics, security, and service improvement.
3.4 No Regulated/Sensitive Data. Do not submit data requiring heightened protections or subject to special regimes (including PHI/HIPAA, payment card data/PCI, non-public financial/GLBA, government-classified data, children's data) to the Service. If you choose to submit such data, you do so at your sole risk, and Praxim disclaims obligations arising from those regimes.
3.5 Model Behavior; Similarity. Automated systems may produce inaccurate, offensive, or misleading Outputs and may generate similar or identical Outputs for different users. Praxim does not guarantee the accuracy, originality, or suitability of any Output and has no duty to screen or verify Outputs.
3.6 User Responsibility for AI Outputs. YOU ARE SOLELY RESPONSIBLE for all Outputs generated by the Service and their use in your documents and workflows. PRAXIM IS NOT RESPONSIBLE OR LIABLE for the content, accuracy, completeness, appropriateness, or consequences of any AI-generated content, edits, suggestions, or outputs. You must independently review, verify, and validate all Outputs before relying on them or incorporating them into any final work product. This includes but is not limited to checking for: (a) factual accuracy and potential hallucinations; (b) legal compliance with applicable laws and regulations; (c) appropriateness for your intended use; (d) potential intellectual property infringement; (e) bias, discrimination, or inappropriate content; and (f) compliance with industry standards or professional requirements.
3.7 Training Restrictions. You may not use the Service or Outputs to develop, train, or improve any AI/ML models or competing services, perform model extraction, or benchmark for publication without Praxim's prior written consent.
3.8 Praxim Model Training. Praxim will not use Customer Content or Outputs to train models without your affirmative consent. We currently do not train models with any user data. Third-party processors may process data under their own terms.
3.9 Experimental AI Technology. AI technology is inherently experimental and unpredictable. Even production features may produce unexpected results, and you acknowledge that AI-generated content may be unreliable, biased, or inappropriate. You use all AI features at your own risk.
3.10 Not a Backup. The Service is not a backup or archival system. You are responsible for maintaining copies of your data.
4.1 Proprietary Technology. The Service incorporates proprietary algorithms, prompts, instructions, configurations, and other technical information ("Proprietary Information") that constitute valuable trade secrets and copyrighted works owned by Praxim. This Proprietary Information is protected by intellectual property laws and is disclosed to you solely to enable your authorized use of the Service.
4.2 Prohibition on Extraction and Publication. You are strictly prohibited from: (a) attempting to reverse engineer, decompile, disassemble, or otherwise derive or extract any Proprietary Information from the Service; (b) using prompt injection, adversarial techniques, or other methods to discover, extract, or infer underlying prompts, instructions, or configurations; (c) publishing, distributing, or disclosing any Proprietary Information obtained through any means; or (d) using any extracted or inferred Proprietary Information to develop competing services or to train other AI models.
4.3 Enforcement Rights. Any unauthorized extraction, publication, or use of Proprietary Information constitutes a material breach of these Terms and may infringe Praxim's copyrights and trade secrets. Praxim reserves all rights to seek legal remedies, including injunctive relief and monetary damages, against any party that violates this Section.
You will not, and will not permit others to: (a) reverse engineer or attempt to access source code; (b) bypass or interfere with security or access controls; (c) use the Service for unlawful, infringing, harmful, or abusive purposes; (d) upload viruses, malware, or harmful code; (e) scrape, crawl, harvest, or bulk-export data from the Service except as permitted by law; (f) use the Service in high-risk settings where failure could cause death, personal injury, or severe harm; (g) probe, scan, or test system vulnerability without authorization; (h) remove proprietary notices; (i) misuse any AppSource, Microsoft, or third-party platform terms; (j) violate export, sanctions, or trade laws; (k) attempt to exceed or circumvent rate limits, quotas, or access controls; (l) use automated means to access the Service other than our published interfaces; or (m) unduly burden, disrupt, or degrade the Service.
6.1 Plans. Praxim offers a free tier, monthly subscriptions, and usage-based features. Plan details and pricing may change.
6.2 Billing & Renewal. Payments are processed by Stripe (subject to Stripe's terms at stripe.com/legal and privacy at stripe.com/privacy). Subscriptions auto-renew on your billing date unless canceled at least 24 hours before renewal in your billing settings. You authorize recurring charges and agree to keep a valid payment method on file.
6.3 Taxes. Prices exclude taxes; you are responsible for all taxes except those based on Praxim's net income.
6.4 No Refunds. Except as expressly provided in these Terms or required by law, all payments are non-refundable.
6.5 Delinquency. Praxim may suspend or terminate access for nonpayment or chargebacks and may delete associated data after a reasonable period with no liability to you.
7.1 Service Changes. Praxim may modify or discontinue the Service (in whole or part) at any time without liability.
7.2 Beta/Preview. Features identified as alpha, beta, preview, or evaluation are provided "as is," may be unstable, and may be discontinued without notice. USE AT YOUR OWN RISK.
7.3 Availability. The Service may be unavailable due to maintenance, outages, third-party AI model provider disruptions, or events beyond Praxim's control. No uptime commitments are provided.
7.4 Auto-Apply Edits. If you enable any feature that applies edits automatically, you acknowledge and agree you assume all risks, including formatting changes, data loss, workflow disruption, document corruption, or other impacts. You are solely responsible for testing, safeguards, and review.
7.5 Document and System Risks. The Service may cause document corruption, data loss, formatting issues, performance impacts on your systems, or integration failures with Microsoft Office or other software. You acknowledge these risks and agree to maintain adequate backups and safeguards.
7.6 Geographic Availability; Sideloading. The Service is intended for use in the United States and is geofenced in the Microsoft Word Store. If you access or use the Service outside supported regions (including by sideloading), you are solely responsible for compliance with local laws, and you acknowledge the Service may be degraded or unsupported. To the extent permitted by law, Praxim disclaims liability for use outside supported regions.
7.7 Usage Limits; Throttling. Praxim may implement and modify usage limits, quotas, and throttling. We may suspend, queue, or reject requests that exceed limits or appear abusive. To the extent permitted by law, Praxim is not responsible for any impacts caused by enforcement of limits.
The Service may interoperate with third-party services (e.g., identity providers, storage, productivity platforms, model providers) and may be distributed via third-party stores (e.g., Microsoft AppSource). Those third parties are independent of Praxim and operate under their own terms and policies. Praxim is not responsible for third-party services or stores and does not warrant or support them.
Certain features rely on third-party AI/model providers and platform services. Your use of those features is subject to the applicable third-party terms and privacy policies, which may change at any time. Praxim may change providers or integrations without notice. Your use of such features constitutes your consent to such third-party processing. Praxim does not control and is not responsible for those third-party terms, privacy practices, or changes they make.
Key Third-Party Services: We partner with several third-party providers to deliver the Service, including:
These providers are enterprise-grade services that maintain industry-leading security standards and compliance certifications (such as SOC 2, ISO 27001, and others). They employ robust security measures including encryption in transit and at rest, stringent access controls, and comprehensive audit logging. These services are trusted by organizations worldwide to securely handle sensitive data and are designed to meet rigorous security, privacy, and compliance requirements.
As between you and Praxim, Praxim assigns to you any right, title, and interest it may have in Outputs generated specifically for you by the Service, subject to these Terms and to any third-party rights and restrictions. This assignment does not ensure Outputs are unique or free of third-party claims, and you remain responsible for your use and for obtaining any rights needed for downstream uses.
10.1 Service IP. The Service and all related materials are owned by Praxim and its licensors.
10.2 Copyright Complaints (DMCA). If you believe content available through the Service infringes your copyright, send a notice to contact@praxim.ai that includes: (a) your contact information; (b) identification of the copyrighted work and the material you claim is infringing; (c) a statement of good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (d) a statement under penalty of perjury that the information is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and (e) your physical or electronic signature. Praxim may remove or disable access to allegedly infringing material and may terminate accounts of repeat infringers.
Your use of the Service is subject to Praxim's Privacy Policy (linked above). To the extent permitted by law, if there is a conflict between these Terms and the Privacy Policy regarding liability allocation, these Terms control.
You represent you are not located in, organized under the laws of, or ordinarily resident in, and will not use the Service from, any embargoed or comprehensively sanctioned jurisdiction, and you are not a restricted party. You will comply with all applicable export control and sanctions laws. You must also follow applicable platform terms (e.g., Microsoft services terms). Praxim may suspend or terminate access where required by law or platform policy.
To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Praxim, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer Content; (b) your use of the Service or Outputs; (c) your breach of these Terms or violation of law; (d) any allegation that Customer Content infringes, misappropriates, or violates a third party's rights; (e) any regulatory violations arising from your use of the Service; (f) any claims by third-party AI providers related to your use; (g) any intellectual property claims related to your prompts, inputs, or use of Outputs; and (h) any violation of professional standards or industry requirements in your use of the Service.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, ADD-IN, WEBSITES, OUTPUTS, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." PRAXIM DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE. PRAXIM DOES NOT WARRANT THAT THE SERVICE OR OUTPUTS WILL BE ERROR-FREE, ACCURATE, RELIABLE, SECURE, OR UNINTERRUPTED, OR THAT DEFECTS WILL BE CORRECTED. NO PROFESSIONAL ADVICE IS PROVIDED. YOU ASSUME ALL RISK FOR YOUR USE OF THE SERVICE AND OUTPUTS, INCLUDING ANY EDITS TO YOUR DOCUMENTS, FORMATTING CHANGES, DATA LOSS, OR WORKFLOW IMPACTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRAXIM AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. THE TOTAL LIABILITY OF PRAXIM AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE LESSER OF: (A) THE AMOUNTS YOU PAID (IF ANY) FOR THE SERVICE DURING THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) $100. THESE LIMITATIONS APPLY TO ANY THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Claim Deadline. ANY CLAIM MUST BE FILED WITHIN ONE (1) YEAR AFTER IT ACCRUES OR BE PERMANENTLY BARRED.
16.1 Informal Resolution. Before filing a claim, email contact@praxim.ai with a written description of the dispute and attempt good-faith resolution for 60 days.
16.2 Binding Arbitration. Except for small-claims matters or claims seeking injunctive relief for misuse of IP or the Service, all disputes will be resolved by final, binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or Commercial Rules for business users). The seat/venue is San Francisco County, California. The arbitration will be conducted in English. The Federal Arbitration Act governs this Section.
16.3 Class-Action Waiver. YOU AND PRAXIM MAY BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or preside over a representative or class proceeding.
16.4 Injunctive Relief. Either party may seek temporary or preliminary injunctive relief in any court of competent jurisdiction to protect its rights pending arbitration.
16.5 Confidentiality. All aspects of the arbitration, including the award, are confidential to the fullest extent permitted by law.
16.6 Severability. If the class-action waiver is unenforceable as to a particular claim, that claim must proceed in court; the remainder of this Section remains in effect.
16.7 Opt-Out. You may opt out of this arbitration agreement within 30 days of creating your account by emailing contact@praxim.ai from the email associated with your account, stating your first and last name and a clear request to opt out of arbitration. If you opt out, disputes will be resolved in the courts specified in Section 20.1.
16.8 Costs. Payment of filing, administration, and arbitrator fees will be governed by the AAA Rules. To the extent any fees are not allocated by the AAA Rules, the parties will split them equally; provided that if you demonstrate to the arbitrator that you are unable to pay your portion, or the arbitrator determines it is appropriate, Praxim will pay your portion as necessary to ensure the arbitration is not cost‑prohibitive. Each party bears its own attorneys’ fees unless the arbitrator awards otherwise under applicable law.
16.9 Future Changes. If Praxim makes a future change to this arbitration agreement (other than a change to contact information), you may reject the change by sending written notice within 30 days of the change. Rejecting a change means you will arbitrate any dispute under the version in effect when you first accepted these Terms.
You may stop using the Service at any time. Praxim may suspend or terminate your access for any or no reason, including suspected misuse, legal compliance, platform requirements, or nonpayment. Upon termination, your license ends, and Praxim may delete or disable access to data stored in the Service. Praxim has no obligation to maintain, export, or return Customer Content or Outputs after termination and may permanently delete them in the ordinary course of business. Sections that by their nature should survive (including 2–6, 8–17, 18–20) will survive termination.
Praxim may update these Terms from time to time. Changes are effective upon posting (or a later stated date). Your continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service.
You may not assign these Terms or any rights/obligations hereunder without Praxim's prior written consent. Praxim may assign or transfer these Terms (in whole or part), including in connection with a merger, acquisition, corporate reorganization, or asset sale, without notice or consent.
20.1 Governing Law. These Terms are governed by the laws of the State of California, without regard to conflicts rules, subject to the arbitration provisions above. For claims not subject to arbitration (and for injunctive relief), the state and federal courts in San Francisco, California have exclusive jurisdiction and venue, and you consent to personal jurisdiction there.
20.2 Entire Agreement. These Terms (and the Privacy Policy referenced above) are the entire agreement between you and Praxim regarding the Service and supersede prior or contemporaneous understandings.
20.3 Severability; Waiver. If any provision is unenforceable, it will be modified to the minimum extent needed to be enforceable; the remainder stays in effect. No waiver is effective unless in writing.
20.4 Notices; Electronic Communications. Praxim may provide notices via email, in-product messages, or your account. You consent to electronic communications, which satisfy any legal requirement for written notices.
20.5 Force Majeure. Praxim is not liable for delays or failures caused by events beyond its reasonable control.
20.6 No Third-Party Beneficiaries. These Terms create no third-party beneficiary rights.
