Effective Date: August 24, 2025
Company: Praxim AI, Inc. ("Praxim," "we," "us," or "our")
Email: contact@praxim.ai
Applies to: Praxim for Word add-in, related websites, APIs, and services (collectively, the "Services").
This Privacy Policy describes how we collect, use, disclose, and protect information when you use the Services. If you do not agree, do not use the Services.
We collect the following categories of information:
Do not submit regulated/sensitive data. You agree not to upload information requiring heightened protections or sectoral compliance (e.g., PHI/HIPAA, PCI card data, non-public financial data/GLBA, government-classified data, children's data). If you submit such data, you do so at your own risk, and Praxim disclaims obligations tied to those regimes.
We use information to:
What we store and don't store: We do not retain prompts or chat history beyond processing as required to provide the Services, unless you explicitly opt in to a feature that requires retention or we need to retain limited data to investigate abuse, comply with law, ensure security, or provide technical support and debugging. We do not use your Inputs, Outputs, or other data to train models. From your inputs to the application, we store uploaded files and user preferences to maintain them across sessions. Other data (prompts, conversations, document content) is generally processed in real time and may be retained as necessary to provide the Services, except as described above or as necessary for technical support, debugging, and service improvement. Important: Third-party AI and service providers may process your data under their own terms and privacy policies, which apply to their services and, where applicable, your use of such features constitutes consent to such processing.
We disclose information to the following categories of recipients (only as needed to provide and protect the Services or comply with law):
We do not allow service providers to use personal information for their own independent purposes unrelated to the Services.
Key Third-Party Services: We partner with several third-party providers to deliver the Service, including:
These providers are enterprise-grade services that maintain industry-leading security standards and compliance certifications (such as SOC 2, ISO 27001, and others). They employ robust security measures including encryption in transit and at rest, stringent access controls, and comprehensive audit logging. These services are trusted by organizations worldwide to securely handle sensitive data and are designed to meet rigorous security, privacy, and compliance requirements.
A current list of our core infrastructure and processing subprocessors is available upon request.
We may update our subprocessors and processing locations from time to time. If you have an enterprise agreement with subprocessor notice obligations, we will provide notice per that agreement.
We are based in the United States and may process information in the U.S. and other countries that may not provide the same level of data protection as your jurisdiction. Where required, we use appropriate safeguards (e.g., standard contractual clauses) for international transfers.
We retain information only as long as necessary to operate the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Important: User prompts and chat history are not retained beyond processing as required to provide the Services, except as described in Section 2. Uploaded files and user preferences are kept until you delete them or your account is closed. Basic security and access logs are generally retained for up to 30 days unless needed to investigate abuse or security incidents. Billing and transaction records are retained as required by law. Support communications may be retained for up to 24 months. We may retain specific records longer where necessary to investigate abuse, ensure security, or comply with law.
We use industry standard technical and organizational safeguards designed to protect information (e.g., encryption in transit, access controls, and logging). However, no system is 100% secure, and we cannot guarantee absolute security. If we discover a data breach affecting your personal information, we will notify you as required by law.
To exercise rights, email contact@praxim.ai.
Automated decision-making: We do not make decisions based solely on automated processing that produce legal or similarly significant effects.
The Services are intended for use in the United States, and our Microsoft Word Store listing is geofenced accordingly. If you access the Services by sideloading or otherwise from outside the United States, you are solely responsible for compliance with your local laws. To the extent permitted by law, we disclaim liability for use of the Services outside supported regions.
We use strictly necessary cookies and/or local storage for sign-in, session security, and preferences. We do not use third-party advertising cookies. You can control cookies through your browser settings; disabling some cookies may impact functionality.
The Services are not for children. You must be 18 or older. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.
The Services may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.
We may update this Policy from time to time. Changes are effective upon posting unless a later date is stated. If you continue to use the Services after changes take effect, you agree to the updated Policy.
Questions or requests regarding this Policy may be sent to contact@praxim.ai.
